Salesforce Expertise, Delivered.

About

Blacksheep Consulting is a specialist Salesforce practice founded by Emily Todd, delivering hands-on implementations across Sales Cloud, Service Cloud with Omni-Channel, and CPQ, with a strong focus on UX/UI design.

The practice works at the intersection of Salesforce technology and user experience, where well-configured systems meet interfaces people actually want to use. Typical engagements involve Sales Cloud and CPQ builds for revenue teams, Service Cloud deployments with Omni-Channel routing, and UX/UI design work that makes Salesforce feel intuitive from day one.

Approach

Good Salesforce implementations are rarely let down by technology alone. They’re let down by solutions that don’t reflect how people actually work, configurations that prioritise what’s possible over what’s usable, and UX that gets treated as an afterthought.

Three principles shape how Blacksheep engagements are run:

• Configuration with purpose. Every design decision is made with the end user in mind, from data model to screen layout. A system that’s correctly configured but painful to use will never be fully adopted.

• UX is not a finishing touch. User experience is considered from discovery through to delivery, not bolted on at go-live. The best Salesforce orgs are the ones users choose to open.

• Technical depth matters. Deep knowledge of Sales Cloud, Service Cloud, Omni-Channel, and CPQ means solutions are built to scale, not just to satisfy the brief.